Terms of Service

1. Introduction

Welcome to EcomNix. These Terms of Service ("Terms") govern your access to and use of the EcomNix platform, including all services, tools, and features made available through our website and merchant dashboard, operated by EcomNix AI Technologies ("EcomNix", "we", "us", or "our").

By accessing or using EcomNix — whether as a merchant creating a store or as a customer purchasing from one — you agree to be bound by these Terms. If you do not agree, please do not use our platform.

2. Who These Terms Apply To

These Terms apply to two categories of users:

• Merchants — individuals or businesses who register on EcomNix to create and operate online stores, list products, and receive payments from customers.
• Customers — individuals who visit merchant storefronts on EcomNix to browse and purchase products.

Where certain terms apply only to one group, this will be made clear.

3. Merchant Responsibilities

As a merchant on EcomNix, you agree to the following:

• You will provide accurate, complete, and up-to-date information about your store, products, and pricing.
• You are solely responsible for fulfilling all orders placed through your store, including delivery, packaging, and after-sale support.
• You are solely responsible for handling customer refunds, returns, and disputes. EcomNix does not mediate financial disputes between merchants and customers.
• You will keep your payment gateway credentials (API keys, secret keys) secure and not share them with unauthorized parties.
• You will not misrepresent your identity, business, or products on the platform.
• You are responsible for ensuring your store and its operations comply with all applicable laws in your location.

4. Prohibited Products & Conduct

The following are strictly not allowed on EcomNix. Violation may result in immediate store suspension or permanent account termination:

• Illegal goods or services of any kind
• Weapons, firearms, or ammunition
• Controlled substances or drugs
• Counterfeit, replica, or stolen goods
• Adult or sexually explicit content
• Products that infringe on another party's intellectual property rights
• Any product or service designed to deceive, defraud, or harm customers

EcomNix reserves the right to determine, at its sole discretion, whether any product or store activity violates these guidelines.

5. Customer Acknowledgement

Customers purchasing through EcomNix storefronts acknowledge and agree to the following:

• All purchases are made directly from independent merchants — not from EcomNix AI Technologies.
• EcomNix does not manufacture, warehouse, ship, or take ownership of any products sold on the platform.
• Refunds, returns, and order disputes must be directed to the merchant from whom the purchase was made.
• EcomNix is not responsible for the quality, safety, legality, or delivery of any products sold by merchants on the platform.
• A product or store listed today may be removed or become unavailable at any time, without notice.

6. Payments & Platform Access

EcomNix provides the infrastructure for merchants to connect their own payment gateways (such as Paystack or Revelon) and receive payments directly into their own accounts. EcomNix does not hold, process, or take custody of customer payments.

Merchants are responsible for ensuring their payment gateway is active and properly configured. EcomNix is not liable for failed transactions, payment errors, or gateway downtime.

Access to the EcomNix platform may be subject to a subscription fee. If a merchant's subscription lapses, their store may be taken offline until the subscription is renewed.

7. Intellectual Property

Merchants warrant that they own or have the legal right to use all content they upload to EcomNix — including product images, descriptions, logos, and store branding. You must not upload content that infringes on the copyright, trademark, or intellectual property rights of any third party.

EcomNix AI Technologies retains all rights to the EcomNix platform, its design, codebase, and branding. Nothing in these Terms grants you ownership over any part of the platform.

8. Store Reporting & Suspension Policy

EcomNix provides customers with the ability to report a merchant store for suspected fraud, fake products, non-delivery, or other misconduct.

Upon receiving a report, EcomNix will:

• Review the report and any supporting information provided
• Notify the merchant by email that a report has been filed
• Temporarily disable the store if there is reasonable cause to investigate further
• Reinstate or permanently remove the store based on findings, at EcomNix's sole discretion

EcomNix does not guarantee a specific timeline for resolving reports, but aims to act on credible reports promptly. The decision to suspend or reinstate a store rests entirely with EcomNix AI Technologies.

Filing a false or malicious report against a merchant may result in the reporter being blocked from making future reports.

9. Service Availability

EcomNix aims to provide reliable, uninterrupted access to the platform. However, we do not guarantee 100% uptime. Scheduled maintenance, unexpected technical issues, or events outside our control may occasionally result in temporary service interruptions. We will make reasonable efforts to minimise downtime and notify users of planned maintenance where possible.

10. Limitation of Liability

To the fullest extent permitted by applicable law, EcomNix AI Technologies shall not be liable for:

• Any loss, damage, or harm arising from transactions between merchants and customers
• Failed deliveries, defective products, or merchant misconduct
• Payment failures, gateway errors, or chargebacks
• Loss of data, revenue, or business opportunity resulting from platform downtime or technical issues
• Any indirect, incidental, consequential, or punitive damages of any kind

EcomNix's role is that of a platform provider only. We are not a party to any transaction that occurs between a merchant and a customer.

11. Indemnification

Merchants agree to indemnify, defend, and hold harmless EcomNix AI Technologies and its team from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:

• Your use of the platform
• Your products or store content
• Any customer dispute, claim, or legal action related to your store
• Your violation of these Terms or any applicable law

12. Account Termination

EcomNix reserves the right to suspend or permanently terminate any merchant account at any time, with or without notice, if we determine that the account has violated these Terms, engaged in fraudulent activity, or poses a risk to customers or the platform.

Merchants may also close their account at any time by contacting our support team. Upon termination, access to the merchant dashboard and all associated store data will be revoked.

13. Dispute Resolution

Any dispute arising from or relating to these Terms or your use of EcomNix that cannot be resolved through direct communication shall be submitted to binding arbitration. Both parties agree to resolve disputes through arbitration rather than through court proceedings, to the extent permitted by law.

14. Changes to These Terms

EcomNix AI Technologies reserves the right to update or modify these Terms at any time. When changes are made, the "Last updated" date at the top of this page will be revised. Merchants will be notified of significant changes via email. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms or need to reach our support team, please contact us at:

EcomNix AI Technologies
Email: support@ecomnix.net